Last Updated: November 2025
This Privacy Policy explains how The Mad Cat (“we”, “us”, or “our”) collects, uses, stores, and protects personal information obtained from individuals (“you” or “your”) who access or use our website, online shop, or related services (“Services”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to the practices described in this Policy.
When you create an account, we may collect your name, email address, and any other information you voluntarily provide. If you choose to sign in using a third-party service such as Google or Apple, we may receive your name, email address, and other information authorized by your social login provider.
When you place an order, we collect information necessary to process and fulfill your purchase. This includes your name, shipping address, email address, phone number, and payment-related information. Payment details are processed securely by our payment partners, and we do not store full credit card numbers on our systems.
If you subscribe to newsletters or agree to receive promotional materials, we collect your email address and may use it to send announcements, updates, offers, and marketing content. You may withdraw your consent at any time by following the instructions provided in our emails.
When you contact customer support, we may collect your name, email address, order details, message content, and technical information such as device type, browser, and language settings to assist in resolving your inquiry.
When you use our Services, we may automatically collect information such as device identifiers, IP address, browser type, operating system, language settings, pages visited, and the date and time of access. We use cookies and similar technologies to maintain sessions, enhance security, store preferences, and analyze usage patterns. You may disable cookies through your browser settings, but some features of the Services may not function properly as a result.
We use the information collected to provide and operate our Services, process and deliver orders, communicate with you, respond to inquiries, send marketing communications with consent, maintain and improve service performance, ensure security and fraud prevention, comply with legal obligations, and support internal analytics and product development. We may also use the information to verify user identity and enforce our Terms of Service.
We may share personal information with third-party service providers who perform services on our behalf, including payment processing, website hosting, analytics, customer communication, and order fulfillment. These service providers are authorized to use personal information only as necessary to perform contracted functions and are required to handle the information in accordance with applicable privacy obligations.
We do not sell or rent personal information to third parties. However, we may disclose information where required by law, in response to legal requests, to protect our rights or the rights of others, or in connection with a merger, acquisition, or transfer of assets.
Because we operate globally, your information may be transferred to and processed in countries outside your own. These countries may have different data protection laws. When transferring data internationally, we take reasonable measures to ensure that your information remains protected in accordance with this Policy and applicable legal requirements.
We implement reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, controlled access mechanisms, secure servers, and administrative policies designed to safeguard data. While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our Services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected without verifiable parental consent, we will take steps to delete the information. If you believe we may have collected data from a child, please contact us.
Depending on your jurisdiction, you may have the right to access, correct, update, or request deletion of your personal information. You may also have the right to withdraw consent for marketing communications, object to certain types of processing, or request information regarding how your data is handled. To exercise these rights, you may contact us using the information provided below.
If you have questions regarding this Privacy Policy, or if you wish to submit a request relating to your personal information, you may contact us at: [replace with your real contact email].
We may revise this Privacy Policy from time to time to reflect changes to our Services, operational practices, or legal requirements. When we make changes, we will update the effective date at the top of the Policy. Continued use of the Services after any changes constitutes acceptance of the updated Policy.